Additional Utility Information

Dig-A-Line: Indiana Underground Plant Protection Service evolved to ensure the safety of property owners and servicemen alike.  Please call before you dig to ensure there are no utility lines. They will contact utility providers in the area who will locate and mark any utilities in the area. It is the law and you must call at least two (2) days in advance unless it is an emergency.
1-800-382-5544 or 811. Information that will be needed: County, Township, Street Address, Telephone Number, Name and Title of caller, Best Time to call, Type of Work, Extent of work, Start date and time, Contractor name and address If applicable, 
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Boil Alerts: On occasion, the town manager may declare a BOIL ALERT OR ADVISORY for water customers.  Boil water advisories are issued as a precaution with a customer's best interests in mind.  During a boil water advisory, the water is okay for the customer to bath, wash clothes and other common needs.  However, as a precaution water should be boiled for five minutes before eating, drinking or cooking.  State law requires water utilities to issue boil water advisories to ensure high-quality water in the event water pressure drops below 20 pounds per square inch (PSI) in any part of the town's distribution system.  Indiana Department of Environmental Management (IDEM) oversees the boil water advisories.  Water pressure drops in a distribution system can occur because of many reasons such as power outages, main breaks, mechanical failure and high demand.
 
During the boil water advisory, customers will be notified by local news media outlets (local radio and government TV), Post Office, Town Hall and postings on our website.  Also during the advisory water lines are flushed and water samples taken from several sites within the affected area for chlorine, bacteriological and turbidity analysis.  The boil water advisory will remain in effect until water quality tests confirm the water is safe for customer consumption (usually 48 hours from issuance, but could be longer).  Whenever the pressure drops below 20 PSI, there is a possibility that microbiological contamination can occur which means materials from outside the water line gets into the main causing the contamination.  Precautionary boil water advisories are to ensure public safety and it is a responsibility that Dublin Municipal Water Works Utility takes very seriously.

Hydrant Flushing:    
The hydrants are flushed annually to remove sediment from the lines and to insure the hydrants are working properly.  This is an advertised event.  When flushing is done in your area, you may experience low water pressure and discoloration of water.  Let your water run for approximately 5 minutes to clear the lines before doing laundry or cooking.

Power Outages: 
The Town of Dublin is a distribution utility only.  We do not produce and/or sell power.  We are a member of the Indiana Municipal Power Association and purchase our power wholesale and distribute it to our residents.  We maintain the power lines within our community area only and work diligently to keep our resident’s outages to a minimum.  Residents also need to understand that we are restricted in our ability to restore service to our community area.  We are provided service through Duke Energy/IMPA coming into our community and many times, the cause of the outage is beyond our boundaries and outside our control.
If you experience an outage, brown out you can call Leonard Payne II 765-541-3436. This could be a town wide issue or a localized problem, you are our eyes and ears and we appreciate the information. Remember to conserve water during a power outage as our water tower pressure is also affected by the outage.

Common reasons for high usage:
Holidays and/or visitors- added decorations and lighting, hosting holiday or family events, additional persons in the home or utilizing your facilities (washer/dryer/shower).
Have you remodeled or done work to your property?
Older appliances going bad and pulling more power, or needing to have coils cleaned. Unplug when not in use.
Extreme outside temperatures and humidity. Even if you leave your thermostat set on one setting, in extreme weather, your furnace or air conditioner must come on more often or work harder to keep your home at that temperature setting.  During winter months, caulk around windows and doors, insulate or make other changes to help conserve energy.
Water leaks can be as simple as checking under your sinks for dampness or repairing a leaky faucet. A small constant drip can use hundreds of gallons of water over time.
Check your toilet for leaks.  Hard water deposits can build up on your flapper in the toilet tank allowing water to drain out and refill.  A toilet doesn’t use water until the level gets low enough to need refilled.  The best way to check for this kind of leak is to put food coloring or something of color in the tank prior to bedtime without flushing.  When you wake up the next morning if there is color in the bowl without flushing, you have a leak.
If you still have concerns, we can come out and reread the meter, see if there is movement on the meter when no one is using anything or put on a test meter.  The test meter is offered one time free, and after the first test there is a $10.00 fee.